Top 10 Frequently Asked Limo Questions – Limo FAQ
Top 10 questions asked by customers when they reserve a limo:
1. What type of service do you provide?
A. Whatever you need a limo for, we provide airport limo service, car service, proms, quienceanera limos, nights out on the town, bachelor/bachelorette parties, Cowboy games, all sporting events, weddings and much more! If you can think it up, we can do it!
2. Your party bus says it seats between 18-20, can we fit more, even if we just stand up?
A. No, unfortunately we can’t. Our limousines are regulated by City and State regulations and all vehicles have a “maximum” number of passengers. If we do not follow the maximum number of passengers and there is an issue, we could be held liable.
3. What is your minimum hourly requirement and why can’t I just book a limo for one hour Saturday night?
Our minimum hourly rentals are 3 hours during the week and 4 hours on Fridays and Saturdays for all limos after 5pm. Retail limousines (party-type limos) mainly go out on Fridays and Saturdays and is really the only time the limos make money. There is also a lot involved in preparing a limo for a rental, including making sure the car is spotless inside and out, cleaning glasses, filling the limos with drinks and the time for the Chauffeur to pick up the vehicle early enough to be at your pickup location on time. One hour is not enough, plus is tying up the vehicle for someone else who might want it for a night out for a larger number of hours.
4. What is provided when I rent a limo from Heaven On Wheels?
We provide an impeccable, exotic limousines, professional chauffeur licensed and insured and in the limo we provide enough sodas, water and ice for all passengers. We also leave one of the coolers in the larger limousines only full of ice so that if you decide to bring your own drinks, you can use one of our coolers. Each limo is equipped with a surround sound system, tv’s, dvd/cd player and i-pod connection.
5. Can I bring my own alcohol?
Absolutely, as long as everyone in the limo is over the age of 21.
6. My daughter/son want to rent a limo for Prom/Homecoming. How can we ensure they are not drinking underage?
Our Chauffeurs are all trained professionals who value their credentials and licenses as well as understand that, while in the limo, they are the only adult chaperone. For all underage events such as Prom or Homecoming Limo Rentals, our “privacy” partitions are locked in the DOWN position so that the Chauffeur can, at all times, keep an eye on the minors. If at ANY time they are caught drinking, parents are called and all kids are taken back to the pickup location. We cannot tolerate any underage drinking or smoking of any sorts. You can feel confident when you trust your children to Heaven On Wheels for their special occasion.
7. What is your cancellation policy?
All deposits paid at the time of booking are non-refundable. If an emergency has arisen, we may, at our discretion, apply all money paid to another date. If there are changes in the booking, i.e. time, location, group size etc. we can usually accommodate your requests if we can. If you wish to cancel within 14 days of the event, the full amount is charged.
8. I can find limos for $80-$90/hr, why should I go with your more expensive limos?
Our limousines are unique and exotic limousines in the Dallas Fort Worth area. From our Chrysler 300 “Godfather” limousine lowered to the ground with black rims to our H2 Hummer “Goliath” with 24″ rims and two tone blue and black paint, our limos are one-of-a-kind! In a sea of limos, all Hummers look almost exactly alike, ours stand above the rest. Also, you never know what you are going to get with an $80/hr limo. Town Car body styles haven’t changed much since 1998, so someone could be advertising a “newer body style” Lincoln Town Car and could really be sending you a cheap old limo. ”You get what you pay for” is an old but very true adage.
9. Is tip for the chauffeur included?
All of our prices are plus 20%. We do add this to the cost the same as a restaurant adds gratuity for larger groups. It is very easy for the Chauffeur to be forgotten at the end of a big night and we want to make sure all of our Chauffeurs are well taken care of because they provide exceptional service. All other fees are included in our price. If for any reason, you feel the Chauffeur did not deserve the gratuity, please let us know, however this has never happened. We give you the option to add it to the credit card charges or pay it in cash directly to the driver on the day of. Either way, the entire amount goes to the driver and we do not hold or keep any of it.
10. I want to book a limo but it is so expensive! Do you have any specials?
Of course! Weekdays are or slowest times of the week so we usually have some pretty good weekday limo specials starting at only $287 for 3 hours of limousine service in our Chrysler 300. We also run Monthly Limo Specials. Also keep in mind, that for the number of passengers that fit in a limo, the total price can be divided between all the passengers evenly.
